Elle is a personal concierge service delivered by text message. A membership gives you access to Elle for the things listed on your plan: research, recommendations, planning, reminders, and the recurring briefs and resets that run automatically.
Elle is a service run by real people supported by software. She is not a licensed professional. Nothing Elle provides is medical, legal, financial, or tax advice.
Founding members pay the rate quoted when they join, locked for as long as they stay. Additional plans are described on our site and become available as they open.
Your membership renews automatically each month on the day you joined, at the price you signed up at, until you cancel.
On Covered, Elle does the legwork and you complete the transaction. She finds it, compares it, and hands it to you ready to go. She does not purchase on your behalf, hold your payment details, or spend your money. Plans that include purchasing are described separately and have their own terms.
Cancel any time by texting Elle or emailing hello@withelle.co. Cancellation takes effect at the end of the period you've already paid for, and you keep access until then. There's nothing to click through and nobody will try to talk you out of it.
If you cancel within 7 days of your first payment, tell us and we'll refund it in full. After that, monthly payments already made aren't refunded, but you won't be charged again. If something went genuinely wrong on our end, email us and we'll make it right.
Unlimited means unlimited within reason: one household, one person, a normal amount of asking. We'll talk to you before doing anything about it if that ever stops being true.
To do the job we hold real details about your life. How we handle them is in our Privacy Policy. Text messaging is covered by our Messaging Terms.
Elle books, sources, and coordinates with third parties like restaurants, vendors, and airlines. We're careful about who we recommend, but we're not responsible for their pricing, availability, quality, or cancellation policies. When money is involved, you make the final call.
We can end a membership for non-payment, or for abusive behavior toward the people who work here. If we do, we'll refund any unused portion of the period you've paid for.
If we change these terms materially, we'll tell you before they take effect.
Text Elle, or email hello@withelle.co. A person will answer.